Privacy Policy for MentorConnect
Effective Date: October 1st, 2024
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- Introduction
At MentorConnect (www.mentorconnect.net), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms, please do not use our website.
This Privacy Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988.
- Information We Collect
We collect personal information that you voluntarily provide to us when you register for an account, subscribe to our newsletter, complete a form, or otherwise engage with our services.
Personal information may include:
- Name
- Email address
- Phone number (if applicable)
- Gender
- Age group
- Student status and academic details (if applicable)
- Employment details (if applicable)
We may also collect certain information automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages you visit and the time you spend on the site
- Payment Information
When you make a payment for our services, you are redirected to our secure third-party payment processor, Stripe. The payment details you provide (such as your credit card number, billing address, etc.) are collected and processed directly by Stripe. We do not store sensitive payment information on our servers. We may receive non-sensitive information (such as your name and billing email) solely for the purpose of transaction reconciliation. For further details on how Stripe collects and manages your payment data, please review Stripe’s Privacy Policy. - How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our website and services
- Improve, personalise, and expand our website
- Understand and analyse how you use our website
- Communicate with you, including sending newsletters, updates, and promotional materials
- Facilitate the mentoring services offered on our platform
- Respond to your enquiries, feedback, and support requests
- Conduct data analysis and research to improve our services
- Send you marketing materials, offers, and other promotional content
- Comply with legal obligations under Australian law
- Sharing Your Information
We may share your personal information with:
- Mentors on our platform, as needed to facilitate the services
- Third-party service providers who assist us in managing our business operations, such as email service providers, payment processors (including Stripe), and hosting services
- Law enforcement or regulatory bodies when required by law
- Business transferals: In the event of a merger, sale, or transfer of all or part of our business
We will never sell, rent, or lease your personal data to third parties for marketing purposes.
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.
- Your Data Protection Rights (Australia)
Under Australian privacy law, you have rights regarding your personal data. These include:
- Access: You have the right to request access to your personal information held by us.
- Correction: You have the right to request corrections to any inaccurate or incomplete information.
- Deletion: You have the right to request that we delete your personal data, under certain conditions.
- Anonymity: You have the right to remain anonymous when engaging with us, unless it is impracticable for us to provide services without identifying you.
- Opt-out of Direct Marketing: You have the right to opt out of receiving direct marketing communications.
If you make a request, we will respond within a reasonable time frame in line with the Australian Privacy Principles.
- Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, use, alteration, or disclosure. However, no transmission of data over the internet is entirely secure, and we cannot guarantee the absolute security of your information. - Retention of Data
We retain your personal data only for as long as necessary to provide the services you have requested or for other essential purposes, such as complying with legal obligations under Australian law, resolving disputes, and enforcing our agreements. - Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party websites. Please review the privacy policies of those websites before providing any personal information. - Children’s Privacy (Under 18)
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal data from someone under 18 without proper consent, we will delete that information as soon as possible.
If you believe that we have collected personal information from someone under the age of 18, please contact us at the email provided below.
- Changes to This Privacy Policy
We may update our Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to periodically review this policy for any changes. Your continued use of our website after any changes signifies your acceptance of the updated policy.
- Contact Us
If you have any questions about this Privacy Policy, or if you would like to make a complaint about how we handle your personal information, please contact us at:
- Email: support@mentorconnect.net
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