Terms of Use for MentorConnect
Effective Date: October 1st, 2024
Welcome to MentorConnect. By accessing or using the website located at www.mentorconnect.net (the “Site”) and the services provided by MentorConnect (the “Services”), you agree to comply with and be bound by these Terms of Use. Please review the following terms carefully. If you do not agree to these terms, you should not use this Site or our Services.
1. Acceptance of Terms
By accessing or using MentorConnect, you agree to be bound by these Terms of Use and our Privacy Policy, which is incorporated herein by reference. If you do not agree to all the terms, please do not use the Site or Services.
2. Modification of Terms
We may modify these Terms of Use at any time, at our sole discretion. The updated version will be posted on this page, with the Effective Date updated accordingly. You are encouraged to review these Terms periodically. Continued use of the Site or Services after any changes constitutes your acceptance of the updated Terms.
3. Services Provided
MentorConnect is a platform that connects mentees (users seeking guidance) with mentors (professionals providing guidance). Our Services include:
Facilitating the booking of mentoring sessions between mentors and mentees
Providing tools and resources for mentoring, such as the Goal Mastery System
Offering personalized mentoring packages through our Tiered Subscription Model
4. User Eligibility
By using our Services, you represent and warrant that:
You are at least 18 years of age.
You have the legal capacity to enter into a binding contract under applicable law.
All information you provide to us is accurate and truthful.
5. Account Registration and Security
To access certain features of the Site or Services, you may need to create an account. By creating an account, you agree to:
Provide accurate and up-to-date information.
Maintain the confidentiality of your account credentials.
Notify us immediately of any unauthorized use of your account.
You are responsible for all activities that occur under your account.
MentorConnect reserves the right to suspend or terminate your account if any information provided during registration or thereafter is inaccurate or if you fail to maintain the confidentiality of your account credentials.
6. Mentor Responsibilities
Mentors who register on MentorConnect agree to the following:
You must provide accurate and complete information about your qualifications, experience, and credentials.
You are responsible for the content and delivery of your mentoring services to mentees.
You agree not to engage in any conduct that could damage the reputation of MentorConnect.
You must comply with all applicable laws and regulations related to the mentoring services you provide.
MentorConnect is not responsible for the actions, omissions, or content provided by mentors, and we do not guarantee the quality of mentoring services provided.
7. Mentee Responsibilities
Mentees who use MentorConnect agree to:
Provide accurate and truthful information when registering for an account and booking mentoring services.
Use the mentoring services solely for personal or professional development purposes.
Comply with any agreements or guidelines established by the mentor during the mentoring sessions.
Not engage in any harmful, abusive, or unlawful behavior while using the platform or engaging with mentors.
8. Payments, Subscriptions, and Refunds
At MentorConnect, we offer various session packages and subscription models for mentoring services. By purchasing any of our session packages or subscriptions, you agree to the following terms:
Session Packages (Tiers 1, 2, 3)
Single Sessions, 5-Session Packages, or 10-Session Packages are available across Tiers 1, 2, and 3.
No Refunds: There are no refunds for sessions that have already been completed.
Refund for Uncompleted Sessions: Mentees may request a refund for any remaining uncompleted sessions if adequate notice is provided:
Cancellation Notice: Mentees must provide at least 12 hours’ notice before a scheduled session to be eligible for a refund for that session. Failure to provide this notice will result in the session being considered completed and non-refundable.
Tier 4 Weekly Subscription Model
The Tier 4 subscription is a weekly subscription model that auto-renews every 7 days from the purchase date.
Renewal Confirmation: A renewal email confirmation will be sent to the mentee 2 days prior to each renewal.
Cancellation: Mentees can cancel the weekly subscription at any time without incurring additional charges. The cancellation will take effect starting the following week.
If the cancellation occurs mid-week, the subscription will not renew for the next week, but the mentee is still entitled to services already paid for during the current week.
These terms apply to all mentoring services and session packages offered through MentorConnect. By purchasing any sessions or subscribing to Tier 4, you agree to these policies.
9. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of MentorConnect or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
You may not modify, reproduce, distribute, or create derivative works of any content on the Site without prior written consent from MentorConnect.
10. User-Generated Content
MentorConnect may allow users to post reviews, comments, or other content on the Site. By submitting content to the Site, you grant MentorConnect a non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, and distribute such content.
You agree that any content you post will not:
Violate any law or regulation.
Infringe on the intellectual property rights of any third party.
Be defamatory, abusive, or harmful.
We reserve the right to remove any content that violates these Terms or is otherwise inappropriate.
11. Termination
MentorConnect may terminate or suspend your access to the Site and Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to our business.
12. Limitation of Liability
To the fullest extent permitted by applicable law, MentorConnect shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to your use of the Site or Services.
We do not guarantee that the Site will be uninterrupted or error-free, and we are not responsible for any delays, failures, or loss of data resulting from your use of the Site.
13. Disclaimers
MentorConnect makes no guarantees as to the results of mentoring services provided by mentors on our platform.
The content and services provided on the Site are provided “as-is” and without warranties of any kind, either express or implied.
MentorConnect is not responsible for the advice or guidance provided by mentors, nor are we liable for any actions or decisions you make based on that guidance.
14. Governing Law
These Terms of Use are governed by the laws of Australia. Any disputes arising under or in connection with these Terms shall be resolved in accordance with Australian law and subject to the exclusive jurisdiction of the courts of Australia.
15. Contact Information
If you have any questions about these Terms of Use, please contact us at:
Email: support@mentorconnect.net
Mailing Address: MentorConnect
Ground floor
470 St Kilda Road
Melbourne VIC 3004